Returns & Refund

Return & Refund Process

To return an item, please raise a complaint via Request Return page in your account or by sending an email to info@avitazen.com or call us at +971508052019. Place the item (s) securely in its original packaging and include your proof of purchase and wait for our support team who will review the case and approve the Refund if qualified.

Pickup process

Once the complaint has been approved, The product pickup process will begin. Return fee will be calculated based on your region and will be charged as a pickup fee for returns filed within 3 days of delivery.
Pickup requests can be rescheduled on request if canceled for any reason at no additional charge, however, if the second pickup request is canceled then claim tickets will be automatically closed.

In the UAE, our delivery team will pick up the product(s), while in other countries, the customer is responsible for returning the product(s) to Avitazen’s warehouse at Jebel Ali, Dubai, UAE at his/her own expense. In addition to shipping charges, you will need to pay customs and taxes (if any).

Our warehouse must receive all shipments within 15 days of the ticket creation date. If the item(s) are not received, the complaint ticket will need to be closed.

Please Note

The return & refund request will be approved if the product(s) is found to be faulty as per our policy and not Approved For products returned in damaged condition or without complete items or box item(s).

Return & refund fees of ‘not per expectations products’ would be calculated based on your region, and restocking fees (15% of product value) will be applied.
Product(s) listed on the site as multi-color, free-size, assorted color or design, etc. cannot be claimed for exchange/return.

Return & Refund Policy for non-warranty items

Return or refund complaint for products with no specific warranty period needs to be filed within only 72 hours from the time of purchase.

Your complaint would be approved only if the product is new and in unused condition, with all original tags, labels attached, original packaging, accessories, consumables, accompanying documentation, etc.

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