FAQs?
This page was made to help users identify with problems shared earlier and were already answered in order to help our customers in a quicker and more efficient way.
How can I place an order?
1- Create an account through the following link:https://avitazen.com/en-sa/customer/account/login/referer/
2- Open the page of the product you need, choose the needed flavor and size then go to cart page. (You can search the products you need by typing their name in the search bar in the top of the page or you can browse the taps in the home page and choose the needed brand/product)
3- Once you are in the cart page, review your order and proceed to checkout.
4- Choose the suitable shipping method, payment method, fill the needed information and click on place the order.
Q: What is “My Account”? How do I update my information?
It is easy to update your Avitazen account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on https://avitazen.com/my-account-2/ Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders.
Can I remove, add, or change items in my order after it has been placed?
Unfortunately, no, we cannot modify any order after being paid; however, you can cancel your order so you can place a new one.
I received my order with missing/damaged items, what can I do?
Please let us know, we are here to help. You can look for answers and solutions by sending an email including your order reference number to [email protected] our ZEN Customer Service
How can I contact Avitazen customer service, ZEN team?
You can contact us through the following channels Monday – Friday 9:30AM – 5:30 PM UAE time: Email: [email protected]
Phone: UAE +971508052019
Or through one of our social media channels
Does avitazen.com have any stores or showrooms?
We only have showroom in Jebel Ali freezone (click here for store location).
Unfortunately, we or not have shop or store.
You can only place your order through our website.
To provide you with a professional ZEN customer service, we receive your email as a ticket in our system, to follow up and solve your issue easily in a high professional standard. The ticket number is a reference number you can use to follow up your inquiries.
UAE: No quantity limitation or amount limitation.
You can subscribe to our newsletter by adding your email to the yellow box in the bottom of every page at avitazen.com, also you can follow us on our social media pages mentioned below to see our latest promotions and offers: – Facebook: avitazen.com – Instagram: avitazen.com – Twitter: @avitazencom
We will post it in our social media once we have promotions with the discount code.